At Coastal Web, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose information when you use our website or engage our services.
1. Who We Are
Coastal Web is a website design and digital services provider based in [Insert Location – e.g., Mandurah, Western Australia]. We help small to medium-sized businesses get online with professional websites and ongoing support.
2. What Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
- Business name
- Billing and mailing address
- Any other information you voluntarily provide via our forms, emails, or phone conversations
b) Technical and Usage Data
- IP address
- Browser type
- Pages visited on our site
- Time and date of visit
- Referral source
3. How We Collect Information
We collect information through:
- Contact and inquiry forms on our website
- Newsletter or lead generation form submissions
- Direct email or phone communication
- Website analytics tools (e.g., Google Analytics)
4. How We Use Your Information
We use your information to:
- Respond to your inquiries or service requests
- Deliver website and digital services
- Provide customer support
- Send invoices or payment requests
- Improve our website and marketing
- Send occasional marketing emails (only with your consent)
5. How We Store and Protect Your Data
We use secure servers and industry-standard measures to protect your data from unauthorized access, disclosure, or loss. Access to personal data is limited to trusted team members and service providers.
6. Sharing Your Information
We never sell your information. We may share data with:
- Payment processors (e.g., Stripe, GoCardless)
- Hosting providers
- Third-party tools we use to operate our business (e.g., email systems, CRM, analytics)
All third-party services are required to keep your information confidential and only use it to provide services on our behalf.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to your data
- Request that we delete your personal data
- Opt-out of marketing emails at any time
To exercise any of these rights, contact us at:
📧 admin@coastalweb.com.au
8. Cookies and Tracking
We use cookies to improve your browsing experience and track anonymous usage statistics. You can control cookie preferences in your browser settings.
9. External Links
Our website may link to external sites we do not operate. We are not responsible for the content or privacy practices of these third parties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions or concerns about this policy or your personal information, please contact:
Coastal Web
📧 admin@coastalweb.com.au
🌐 https://coastalweb.com.au